Business & automation
Start with the work.
Better systems begin with understanding what people actually do.
Read the articleSoftware / Automation / AI
Useful thinking.
Ready to put to work.
Practical articles and notes on making business work better.
Business & automation
Where your team is quietly losing time.
Small inefficiencies add up. Here’s how to spot them, and what to do about them.
Read the article
Software decisions
Should you automate it, replace it, or leave it alone?
A practical way to decide what actually deserves automation, what needs a bigger change, and what’s fine as it is.
Read the article
Business & automation
How to map a business workflow before automating it.
A simple workflow map helps you find the real steps, owners, waits and exceptions before you build.
Read the article
Business & automation
How to calculate the real cost of manual admin.
Estimate the effort, rework and running costs before deciding what an improvement is worth.
Read the article
Business & automation
Fix the handoff before buying another tool.
Clear ownership and complete information matter more than adding another place to send a request.
Read the article
Software decisions
Off-the-shelf software or a custom build?
Compare the whole workflow, the cost of ownership and your ability to change direction.
Read the article
AI in practice
Where AI automation still needs human judgement.
Use AI for useful assistance, with clear boundaries, review points and a route when it is wrong.
Read the article
AI in practice
A practical approach to automating document admin.
Collect, extract, validate and route documents without losing the checks that make the work reliable.
Read the article
Business & automation
How to measure whether automation actually helped.
Compare outcomes before and after, including exceptions, review and the work that moved elsewhere.
Read the articleSmaller AI jobs. Lower costs.
The useful question is which jobs fit that tier. OpenAI positions GPT-6 Luna for focused work, such as extracting fields from an invoice. Ta…
6 Oct 2026Read on LinkedInAI inside the apps you use.
"Computer use" means an AI agent can read what's on screen and interact with software. It can click buttons and fill in forms, then move inf…
2 Oct 2026Read on LinkedInOpenAI's dots: what can they actually do?
Announced on 29 September, dots are always-on AI agents powered by GPT-6 Astra. Each has its own cloud computer and browser. You choose which…
1 Oct 2026Read on LinkedIn